Shipping Policy
Effective Date: August 6, 2026
Website: https://usedtransmissiondealer.com/
Because used transmissions are heavy freight items, every order from Used Transmission Dealer ships via specialized Freight LTL (Less-Than-Truckload) carriers to ensure safe, reliable delivery nationwide.
1. Order Processing & VIN Verification
- Processing Time: Orders are typically processed, prepped, strapped to wooden pallets, and crated within 1 to 3 business days.
- VIN Verification (Required): Before your transmission is dispatched, our technical team verifies your order against your vehicle’s VIN to confirm correct fitment. Delays in providing a valid VIN may delay dispatch.
2. Shipping Costs & Delivery Types
- Commercial Delivery — Free: Shipping is free when delivering to a commercial address, such as an auto repair shop or business location equipped with a loading dock or forklift. Commercial delivery is also typically faster, since carriers can unload without special equipment.
- Residential Delivery — Liftgate Fee Applies: Delivery to a residential address is available and requires Liftgate Service to safely lower the pallet to ground level. A liftgate fee applies and will be shown at checkout before you complete your order.
3. Transit Times
Freight delivery typically takes 3 to 7 business days, depending on your destination state and carrier schedules. You’ll receive tracking information by email once your order ships.
4. Freight Inspection & Bill of Lading (BOL)
Important: When the freight carrier arrives, you or your receiving mechanic must inspect the shipment thoroughly before signing the carrier’s Bill of Lading (BOL).
- Inspect for Damage: Check the wooden pallet, metal banding, and transmission case for cracked bellhousings, broken sensors, crushed fluid pans, or fluid leakage.
- Document Damage on the BOL: If you find any damage, write “FREIGHT DAMAGED – SUBJECT TO INSPECTION” directly on the driver’s delivery receipt before signing.
- Report Within 48 Hours: Photograph any damaged packaging or parts and email support@usedtransmissiondealer.com within 48 hours so we can file an insurance claim with the carrier on your behalf.
- Signing Clean: Signing the BOL without noting damage releases the carrier and Used Transmission Dealer from liability for shipping-related damage.
5. Unloading & Site Access
Freight carriers operate large 53-foot semi-trucks, so the delivery location must be accessible to commercial trucks. Drivers will unload the pallet to the curb or shop entrance using a liftgate (if ordered), but are not authorized to move pallets into garages, backyards, or residential interiors.
6. Questions About Your Shipment
For shipping questions, tracking updates, or delivery scheduling, contact us at support@usedtransmissiondealer.com.