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Return & Refund Policy

Effective Date: August 6, 2026
Website: https://usedtransmissiondealer.com/

At Used Transmission Dealer, we’re committed to making the process of buying a used transmission as straightforward as possible. If you need to return an item, please review our Return & Refund Policy below.

1. Return Period & Authorization

  • 90-Day Return Window: Return requests must be initiated within 90 days of the original delivery date.
  • Return Merchandise Authorization (RMA) Required: All returns require an approved RMA Number. Returns shipped without a valid RMA number will be refused at our receiving warehouse and sent back to the sender at the sender’s expense.

2. Return Eligibility & Condition

To qualify for a return, the transmission must meet the following conditions:

  • Returned in the exact condition in which it was delivered.
  • Fully drained of all fluids prior to shipment (freight carriers will not accept leaking shipments).
  • Fully assembled, unaltered, and securely strapped or banded to a wooden pallet, matching its original delivery condition.
  • Original identification tags, serial stamps, and paint markings fully intact.

3. Return Shipping & Restocking Fees

  • Standard Returns (customer error, change of mind, or order cancelled after dispatch):
    • The customer is responsible for all round-trip freight charges, including original delivery and return shipping.
    • A standard 20% restocking fee will be deducted from the refund to cover administrative processing, warehouse handling, and technical re-inspection.
  • Defective, Incorrect, or Damaged Items (dealer error):
    • If you receive a defective transmission or an incorrect item due to a fulfillment error on our part, Used Transmission Dealer will coordinate return freight shipping and issue a full refund or replacement transmission at no additional cost, upon technical verification.

4. Non-Returnable Items

The following are strictly non-returnable and non-refundable:

  • Transmissions damaged due to improper installation, insufficient fluid, incorrect fluid type, or competitive/off-road use.
  • Units that have been disassembled, tampered with, or modified without prior written authorization from Used Transmission Dealer.
  • Labor charges, towing costs, diagnostic fees, and rental vehicle expenses, under any circumstances.

5. Refund Processing Timeline

  1. Warehouse Inspection: Once your returned transmission arrives at our facility, our certified technicians will inspect the unit within 3 to 5 business days to confirm condition and verify the serial number matches your original order.
  2. Refund Authorization: Upon inspection approval, your refund — less applicable return shipping and the 20% restocking fee, where applicable — will be processed to your original payment method.
  3. Bank Posting Time: Refunds typically take 5 to 7 business days to reflect on your account statement, depending on your financial institution.

6. How to Initiate a Return

To begin a return request:

  1. Email support@usedtransmissiondealer.com with your Order Number, VIN, and Reason for Return (include shop diagnostic notes or photos, if available).
  2. Once approved, you’ll receive your RMA Number along with freight return instructions.
  3. Drain all fluids, secure the unit to a pallet, apply the RMA label, and schedule your freight carrier pickup.